SMS terms

Last updated: October 2026

Program

SAIS Care appointment reminders. Transactional messages about a patient's own appointments: reminders, requests to confirm, and offers of an earlier slot. No marketing or promotional messages are sent.

How patients opt in

When a patient is registered at the clinic front desk, staff ask how the patient wants to be contacted (SMS, WhatsApp, email or phone call) and record the mobile number the patient gives for appointment messages. Messages are sent only to patients who agreed to receive them. During this capstone, the only real recipients are test participants who gave their own number and agreed to receive test messages.

Message frequency

Message frequency varies: usually 1 to 3 messages per appointment.

Costs

Message and data rates may apply.

Opt out and help

Reply STOP at any time to stop receiving messages. You will get one confirmation and no further messages.
Reply START to receive messages again.
Reply HELP for help, or email support@sais.live.

Sample message

Hi Sam, this is a reminder about your Lab Work appointment at 10:00 AM on October 21. Please reply YES to confirm or call us if you need to reschedule. Reply STOP to opt out. - SAIS Care

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

See the privacy policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.